Senior Product Manager Candidate · CenterWell Senior Primary Care

Krystal Dell

RDH, MPH — Strategic Product & Operations Leader

Turning healthcare operational complexity into scalable, AI-enabled product strategy.

12+

Years leading healthcare operations & strategy

50%

Faster documentation via AI-tuned workflows

50%

Compliance accuracy gained from process redesign

5

Multi-site healthcare organizations led

Why This Company

I didn’t apply blind — here’s what I found

An AI-native EHR, just adopted

CenterWell recently moved to athenaOne, an AI-native platform, specifically to cut administrative burden and enable data-driven interventions — the exact kind of AI-tuning work I already do hands-on.

One ecosystem, three segments

Home Health, Primary Care, and Pharmacy operating as one connected experience mirrors the multi-stakeholder coordination I’ve led across clinical, technology, and operations teams for over a decade.

Pay tied to outcomes, not volume

CenterWell’s value-based, payer-agnostic model ties compensation to patient outcomes — rewarding exactly the KPI-driven, outcome-focused process work I specialize in.

Scaling fast, on purpose

~390,000 seniors across 340+ centers and still adding 20–30 a year — the exact scale where shared AI capabilities and governance beat one-off builds, which is this role’s whole mandate.

Krystal Dell · Senior Product Manager Application

02 / 06

Your Experience Map

What this role needs, matched to what I’ve done

AI/ML & Generative AI

Hands-on testing and tuning of AI-enabled CRM tools for clinical documentation, plus AI-driven predictive analytics for patient-outcome reporting.

Cross-Functional Delivery

12+ years partnering with executives, clinicians, IT, and vendors to deliver initiatives across multi-site healthcare organizations.

KPI & Metrics Development

Built KPI and audit structures used to guide resource allocation, evaluate performance, and inform investment decisions.

Process Mapping & Workflows

Led operational and workflow assessments identifying inefficiencies across clinical, technology, and administrative environments.

Portfolio & Roadmap Management

Directed large-scale, multi-site program portfolios spanning strategic planning, budgeting, and execution.

Governance & Human-Centered Design

Established governance frameworks and test-and-learn methodologies built around patient, provider, and associate experience.

Krystal Dell · Senior Product Manager Application

03 / 06

Case Studies & Results

Three real stories, three measurable results

AI-Enabled Clinical Documentation

PROBLEM

Manual prescreening narratives were slow and inconsistent.

ACTION

Tested AI-CRM outputs, flagged errors, tuned accuracy.

RESULT

Cut documentation time ~50% while preserving quality.

Digital Transformation & KPI Governance

PROBLEM

Fragmented documentation across a large, multi-site program.

ACTION

Rolled out automated workflows, dashboards & KPI/audit structures.

RESULT

Improved efficiency, scalability & leadership transparency.

Standardized Process & Compliance

PROBLEM

No standardized onboarding across a multi-state territory.

ACTION

Built standardized processes, training & workflow audits.

RESULT

Raised compliance accuracy 50%, boosted outcome visibility.

Krystal Dell · Senior Product Manager Application

04 / 06

30-60-90 Day Plan

What I’ll do in my first 90 days

Days 1–30

Immersion & Mapping

Meet AI Product Managers, engineering, and operations partners across Home Health, Primary Care & Pharmacy
Map existing AI products, dependencies, and current governance practices
Shadow clinical workflows to understand real-world pain points firsthand

Days 31–60

Building the Portfolio View

Draft a portfolio-level view of AI products, dependencies, and roadmaps across segments
Identify shared-capability opportunities and duplication risks between projects
Refine business cases, value hypotheses & success metrics with stakeholders

Days 61–90

Delivering Value

Present portfolio strategy & investment recommendations to senior leaders
Propose a governance & best-practice framework to standardize delivery
Launch the first test-and-learn cycle to validate a priority AI opportunity

Krystal Dell · Senior Product Manager Application

05 / 06

The Close

I’m not asking you to imagine me doing AI product work — I’m already doing pieces of it, inside real clinical workflows.

12+ years turning healthcare complexity into scalable, governed operations

Hands-on experience testing & tuning AI tools in a live clinical setting

A track record of measurable results, not just activity

CenterWell needs someone who can bridge portfolio strategy and ground-level execution. That’s the seat I’ve been building toward.

Krystal Dell, RDH, MPH · 404-692-7475 · Krystaldell_24@outlook.com

06 / 06